CUSTOMER SERVICE MANAGER

Job Overview

Chalkwest Pty Ltd is hiring Customer Service Manager bound for Australia!

Employer: Chalkwest Pty Ltd
Partner Agency: 101 Mojo Int’l Corporation

We are currently seeking a qualified and experienced Customer Service Manager to join our team at Chalkwest Pty Ltd. This position is approved by the Department of Migrant Workers (DMW) and is specifically open to Filipino workers who are looking to work in Australia. The successful candidate will be responsible for overseeing and improving our customer service operations, ensuring that our clients receive the highest level of service and support.

Qualifications

• Proven experience as a Customer Service Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement effective customer service policies and procedures.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in using customer service software and tools.
• Ability to analyze data and generate reports.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Relevant qualifications in business administration, customer service, or a related field.
• Valid passport and willingness to relocate and work in Australia.

Responsibilities

• Develop and implement effective customer service policies and procedures.
• Manage and lead a team of customer service representatives, providing training, support, and performance evaluations.
• Monitor customer interactions to ensure consistent and high-quality service.
• Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
• Analyze customer service metrics and feedback to identify areas for improvement.
• Collaborate with other departments to ensure a seamless customer experience.
• Maintain up-to-date knowledge of our products and services to effectively assist customers.
• Prepare and present reports on customer service operations and performance.
• Stay informed about industry trends and best practices to continuously improve our customer service approach.

How to apply

Interested applicants may contact 101 Mojo Int’l Corporation for inquiries and application procedures. Applicants must undergo the necessary screening and processing as required by the DMW for overseas employment.

NOTE: This job posting is a DMW approved job order and exclusively open to individuals holding Filipino citizenship. Candidates of other nationalities are advised to directly contact the hiring company for inquiries regarding employment opportunities. We appreciate your understanding and cooperation.

IMPORTANT: VERIFY WITH THE AGENCY IF THE JOB ORDER IS STILL ACTIVE OR NOT.

The job orders are considered active unless canceled by the employer or recruitment agency. We cannot guarantee that the job vacancies are still open because the recruitment agencies may at present have already accepted qualified applicants for the listed positions.